Hi, I'm Mark
I'm a passionate Product Management leader with 10+ years scaling products across government programs, logistics, and enterprise B2B SaaS. I've been the first PM at a startup that grew from 12 to 600+ employees, built systems handling 300K+ orders, and recently created the Department of Energy Home Energy Rebates Program enabling $218M+ in active rebates.
I specialize in transforming complex technical challenges into scalable business solutions from federal compliance and API integrations to supply chain optimization. My data driven approach delivers measurable results while fostering team growth and cross-functional collaboration.
I'm also a huge SF Giants fan, 49ers fan, University of Denver alum, retired outfielder for The Dingers, brewmaster, cyclist, hiker, tennis player, runner (Lake Merritt 3.2m record 22:33), INTJ, Starcraft 2 player, and much more!
Experience
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2024 - present
Director, Product Management (promoted from Sr. Product Manager)
Built entire DOE Home Energy Rebates Program from ground up, managing technical PNNL API integration and state compliance requirements. Promoted to lead team of 4 product managers driving strategic initiatives.
- Built complete DOE Home Energy Rebates Program enabling $218M in active rebates and $5M ARR growth
- Managed technically complex PNNL API integration and state-specific program requirements compliance
- Opened $1B+ pipeline through strategic partnerships with Guidehouse and technical program delivery
- Promoted to lead product team of 4 PMs, accelerating delivery and increasing internal visibility
- Drive product council reviews with executives and board members for high-impact initiatives
- Led team delivery of major enterprise projects including IDIS integration, Ingo payments, and re-architecture of Neighborly's core platform to microservices
- Champion quick-win features like e-signatures and document viewers through cross-functional coordination
- Participated closely in expansion to new markets like Housing Choice Vouchers
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2022 - 2023
Sr. Product Manager
Defined integration and onboarding roadmap to accelerate customer time-to-value. Improved business processes through data-driven approaches and API reliability enhancements.
- Decreased average customer onboarding time by 40 days through process optimization
- Assisted 80+ customer onboardings generating $2.3M+ in company revenue
- Increased TMS integration reliability by prioritizing API, RPA, and cloud infrastructure improvements
- Managed and documented custom implementations for complex customer configurations
- Partnered with engineering teams to deliver scalable solutions across client base
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2018 - 2022
Sr. Product Manager (promoted from Product Manager II)
First Product Manager at Sendoso, led strategic direction of logistics and fulfillment software during rapid company scaling from 12 to 600+ employees and $0 to $150M+ funding.
- Developed proprietary order management system integrating 300K+ orders across domestic and international warehouses
- Reduced average warehouse SLA time-to-ship from 3.1 to 1.79 days, contributing to $7.8M+ in customer platform spend
- Implemented enterprise-grade WMS using SFTP, API, and XML integrations with comprehensive training and documentation
- Created Universal Products feature decreasing average time to first send by 33%
- Integrated Shopify Checkout API enabling $8M+ in additional third-party product fulfillment
- Completed 750+ Jira stories, tasks, and bugs while managing overseas engineering teams
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2016 - 2018
Solutions Architect Team Lead
Led customer implementation team and reduced deployment timelines by 67%. Managed technical solutions architecture and pre-sales engineering for marketing attribution platform.
- Delivered 100+ successful implementations while reducing average time from 90 to 30 days
- Built custom configurations using SQL, JSON, and Salesforce expertise for complex client requirements
- Provided pre-sales engineering and solution architecture in customer meetings
- Managed team of customer success engineers responsible for technical assistance and support
- Performed data analysis providing value-add insights that drove product development decisions
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2014 - 2016
Product Manager II
Designed and implemented resident portal serving 10K+ monthly users with 110% usage increase. Managed development team and Salesforce platform for 500+ users.
- Built best-in-industry web portal using Bootstrap, JavaScript, HTML5, CSS3, and Salesforce Communities
- Increased resident portal usage by 110% through enhanced user experience and functionality
- Integrated dual Single Sign-On providers for seamless payments and rewards redemption
- Created custom Waypoint Reward Points platform for resident engagement
- Managed 6 developers (5 offshore, 1 in-house) completing 50+ revenue-related projects
- Administered Salesforce platform with 500+ users, 242 custom objects, 1,643 Apex classes, and 278 triggers
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2013 - 2014
Business Operations Analyst
Analyzed business operations and supported data-driven decision making during early career development at sales intelligence platform.
- Supported business operations analysis and process optimization
- Contributed to data-driven insights for operational improvements
